1. John, a manager at ABC firm, has a hard deadline for his client on December 15, 2017 and he only has two weeks to complete the presentation. John approached his senior staff, Michael, to work extended hours for the next two weeks to complete the presentation by the deadline in exchange for two Fridays off the following month. Per the book, what type of power tactic did John utilize?
A Pulling Rank
B Peer Pressure
C Ingratiating Appeal
D Bargaining
E All of the Above
2. Melanie is a Starbucks manager who is highly admired by her employees and relates well with them as well as their customers. The employees admiration of Melanie, as a manager, has led them to follow Melanie's wishes when interacting with customers and each other. Per the book, what type of organizational power does Melanie exert?
Coercive Power
Expert Power
Position Power
Referent Power
Reward Power
None of the above.