Measurement of quality-operations management
1. Why is the measurement of quality important to operations management? Can you provide an example of a quality initiative?
2. Can a health care organization be effective but not efficient? Or vice versa? Explain
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Pick one core performance measure which is listed on the JCAHO web site that is used in an organization for quality improvement. Describe its impacts to organizational performance.
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Why is the measurement of quality important to operations management? Can you provide an example of a quality initiative?
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