Marketing division to analyze through market research


Problem:

I have a question that involves privacy issues. It is the job of the marketing division to analyze through market research what the customers wants and needs are but are they going to far today by tracking everywhere you go and what you purchase? For example your smartphone sends out signals constantly that companies can pick up to track movements. A marketing department can use this to determine how customers flow through a store, how long they are stopping at different displays, how long customers are in the store, and if customers are repeat customers. This is something that can't be turned off on your phone and is technically not a privacy violation at this point but Coldewey points out the issue of others gaining this data like if your employer found out you were out shopping or in a bar when you called in sick, then it could cross the line of privacy violation.

Do you think marketing departments are crossing the line in how they do their market research so far?

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Marketing Management: Marketing division to analyze through market research
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