1. Many writers begin their secondary research with the Internet because
a- the Web is well organized, making it easy to find the data needed.
b- they know they will always find reliable data.
c- the Web is fast and inexpensive to use.
d- it is easy to cite information found on the Internet.
2. Which of the following sentences is parallel?
a- To prepare your own tax return, you may either pick up a tax-preparation paperback or a tax software program may be purchased for your computer.
b- Your job description lists these duties: answering the telephone, sending e-mail messages, and data must be collected on customers.
c- To prepare your own tax return, you may either pick up a tax preparation paperback or purchase a software program for your computer.
d- You will be expected to inspect the document format, check all names, and the document must be proofread carefully.
3. The purpose of a letter of application is to
a- detail the job candidate's work history.
b- gain an interview.
c- repeat the résumé.
d- secure a job offer.
4. The direct pattern of organization is appropriate for reports when the reader
a- needs to be educated on the report subject.
b- is receptive to the information contained in the report.
c- has no prior knowledge about the subject of the report.
d- requires persuasion to agree with the report's recommendations
5. Which of the following statements is a fact?
a- Our company's brand is selling better than the competitor's because of our lower price.
b- Our sales have increased 15 percent since we lowered the price of our product.
c- People like the new features of the product and have been buying more of it.
d- People are buying our product because of our excellent advertising.
6. The three basic functions of organizational communication are to
a- inform, persuade, and explain.
b- inform, persuade, and promote goodwill.
c- inform, instruct, and entertain.
d- inform, entertain, and explain
7. Which of the following is a conclusion? (Other answers are research results or recommendations.)
a- When asked to identify the type of software they use most often, more than half of those surveyed indicated word processing.
b- Eighteen percent of the respondents reported that they use their computers fewer than ten hours a week.
c- A computer training program should be set up for all new employees.
d- Most new employees do not use a computer for their tasks because they have not been trained.
8. Sam is writing a letter to an important customer and wants to be sure that it conveys a tone of goodwill. The most important thing for Sam to do is
a- be sure that the letter uses transitional expressions to develop cohesion.
b- present the message from the customer's point of view.
c- be sure the letter is set up in an appropriate format.
d- be sure the letter uses active-voice verbs.