1. Managing quality in a lean system
A. is easy.
B. means that product and service defects are never defined as waste.
C. is done by suppliers.
D. requires continuously exposing and correcting quality problems.
2. __________ is(are) the direct observation of work, conducted so that work practices can be improved.
A. 5 Whys
B. 5S
C. Gemba
D. Value stream mapping
3. Which of the following is NOT a lean tenet?
A. Specify what about a product or service creates value from the customer’s perspective.
B. Identify, study, and improve the value stream of the process for each product and service.
C. Improve value to customer by producing goods well in advance of demand.
D. Strive for perfection
4. Supplier relationships in a lean system are usually developed as an “integrated supplier program” that includes
A. increasing lot sizes to take advantage of volume pricing.
B. treating suppliers the same way the company treats internal operations.
C. chosen suppliers being provided with shipment dates well in advance.
D. none of the above.
5. External setup time refers to
A. the time it takes workers to set up a machine during scheduled maintenance.
B. the time to complete setup activities that do not require that the machine be stopped.
C. the time it takes equipment vendors to set up the machine.
D. none of the above.