Management is redisgning the customer service process in a


1. What is the weakness in the control method of inspecting finished products and rejecting defective items?

A. The damage has already occurred

B. It can be very costly

C. Overzealous inspectors can hurt the bottom line

D. It relies too much on humans

2. Which of the following is NOT taken into account when designing a good control system?

A. Time elapsed since last internal audit

B. Standards and tolerances

C. Nature of the thing being controlled

D. Reasonable cost

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Operation Management: Management is redisgning the customer service process in a
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