Task 1: Three Levels of Quality Management
- Evaluate and summarize overall quality management at the organization level
- Evaluate and summarize quality management at the process level
- Evaluate and describe quality management at the performer level
Task 2: Quality Performance Communication Plan
- Discuss and include types of reports that will be part of the overall communications plan
- Describe who and how often communications will occur for quality assurance activities
- Identify final closure process on resolved quality assurance issues