Large company and been successful for a while but numbers, Operation Management

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Large company and been successful for a while but numbers

Large company and been successful for a while but numbers and $'s going down. You then conducted a telephonic survey and found that some customers were not satisfied with some service aspects. You decide to use the 5 service gaps model to ID the problems and use the 5 steps of service quality to respond to the aspects that affected your service.

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Operation Management: Large company and been successful for a while but numbers

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