1. The five basic entities that make up any business are suppliers, customers, employees, products and services, and:
A) its environment.
B) manufacturing and production.
C) sales and marketing.
D) invoices and payments.
2. Promoting the organization's products or services is a responsibility of the ________ function.
A) finance and accounting
B) human resources
C) manufacturing and production
D) sales and marketing
3. Which of the following is a cross-functional business process?
A) Hiring an employee.
B) Identifying a customer.
C) Fulfilling a customer order
D) Creating an invoice
4. Key forces in a business's immediate environment include:
A) regulations.
B) technology.
C) economy.
D) politics.
5. Engineers and architects are examples of:
A) senior management.
B) production workers.
C) knowledge workers.
D) middle management.