1) Training employees how to be better listeners falls under which of the following training categories?
A. problem-solving skills
B. ethical skills
C. interpersonal skills
D. cultural skills
E. technical skills
2) _____ can be used to increase the perception that employees are treated fairly.
A. Multiple raters
B. Documenting with a journal
C. Due process
D. Selective evaluation
E. Focusing on subjective evaluations
3) Which of the following is NOT a typical written test used in organizations?
A. personality
B. aptitude
C. integrity
D. intelligence
E. work sample
4) Examples of off-the-job training include all of the following except _____.
A. Internet courses
B. public seminars
C. apprenticeship programs
D. classroom lectures
E. videotapes
5) Which of the following has proven to be a particularly good predictor for jobs that require cognitive complexity?
A. work sampling
B. aptitude tests
C. integrity evaluations
D. intelligence tests
E. behavioral assessment