1) Leadership is best defined as _____.
A. implementing the vision and strategy provided by management
B. the ability to influence a group in goal achievement
C. coordinating and staffing the organization and handling day-to-day problems
D. not a relevant variable in modern organizations
E. keeping order and consistency in the midst of change
2) Which of the following statements best defines a work group?
A. A work group consists of 3 or more people who take on self-supervising responsibilities.
B. The performance of a work group is generally greater than the sum of its inputs from individual members.
C. A work group consists of 3 or more people from across departmental or functional lines.
D. A work group is a group comprised of 10 or more people
E. A work group interacts primarily to share information, rather than to engage in work that requires joint effort.
3) Which of the following statements about leadership is true?
A. managers are leaders.
B. leaders are managers.
C. leaders are hierarchically superior to followers.
D. Nonsanctioned leadership is as important as or more important than formal influence.
E. Formal rights enable managers to lead effectively.
4) Negotiation can be defined as a process in which two or more parties exchange goods or services and attempt to agree upon _____.
A. a model of the negotiation process for resolving differences
B. the exchange rate for those goods and services
C. effective arbitrators for disputes
D. the monetary value of the exchanged items
E. acceptable bargaining strategies for obtaining the goods and services
5) If no one is aware of conflict, it is generally agreed that _____.
A. no conflict exists
B. employee-employer relations will be good
C. conflict is inevitable
D. conflict is psychologically driven as opposed to physically manifest
E. conflict is subversive