1. Paula is opening her own bridal boutique. She decides to hire four salespeople to work in the store, one person to order the merchandise, and one person to organize the stock room and help her with the inventory. Hiring these people is known as
staffing.
downsizing.
directing.
planning.
crowdsourcing.
2. Derek owns and runs a local motel, Sleep Away. He has just rented a billboard that says: "If your home is too far away, come Sleep Away, where there is always a comfortable bed, a hot meal, and a friendly face at a price that won't keep you up at night!" This statement is Sleep Away's
goal.
objective.
strategic plan.
mission.
operational plan.
3. In response to a recent outbreak of computer viruses, Mega Tech Mart, a large technology company, installs computer virus protection software and firewalls in all its employees' computers. This is a form of _____ planning.
tactical
static
strategic
contingency
executive
4. Taryn just opened a hair salon in her town. Since her goal is to become the leading hair salon in the area, she approaches five of the most talented hairdressers at competitive salons and offers them more money to come work for her. Once she has hired them, she tells each of them that they need to book at least five appointments per day. What key component of a goal does this requirement best describe?
a time frame
an attribute
an objective
a mission
a target
5. Margot manages a large home improvement store. Since there are several other home improvement stores in her area, she consistently analyzes her sales data to make sure she has the most popular items in stock at all times. Her goal is to increase the percentage of sales and market share. This scenario best describes an objective related to
competitive advantage.
profit.
efficiency.
growth.
sales.
6. Jen is a sales manager for a large car dealership. She motivates her salespeople, provides leadership, teaches her sales teams to be responsive to customer needs, manages organizational issues, and evaluates sales results. These responsibilities are part of the _____ function of management.
directing
downsizing
centralizing
controlling
planning