Is the goal of six sigma realistic for services such as, Operation Management

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Is the goal of six sigma realistic for services such as

a. Is the goal of Six Sigma realistic for services such as Blockbuster Video stores or Redbox DVD kiosks?

b. Business writer Tom Peters has suggested that in making process changes, we should "Try it, test it, and get on with it." How does this square with the DMAIC / continuous improvement philosophy?

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Operation Management: Is the goal of six sigma realistic for services such as

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