Problem: Select a company that you believe uses its employees to achieve a competitive advantage. Discuss how the employees effectively execute the strategy and how the company can sustain this position over time. Assess how employee training and development impacted Shangri-La Hotel strategy to "Delight Customers Each and Every Time."
Evaluate whether or not Shangri-La Hotels' heavy investment in employee development yields a profitable return to the company.
Evaluate Shangri-La Hotel at maintaining service quality in the expanded markets and suggest what it may have done differently in high-wage counties.