Problem:
An upcoming meeting with the CEO and other executives is a great opportunity for you, the new Vice President of Sales and CSD, to share your knowledge about the potentially defective wrenches being sold to many customers because you are not sure if others are aware of the issue.
These wrenches could possibly lead to serious injuries. It is still not clear if the wrong wrenches were sold intentionally or unintentionally. To complicate matters, you are uncertain about the organization's ethical guidelines as none have been communicated.
1. How would you present the (Widget)wrench sales issue to the CEO, other directors, and managers?
2. What specific courses of action would you recommend with respect to internal actions and customer notification? (5 paragraphs)
3. In the longer term, what can be done to ensure that a strong sense of business ethics permeates SWC? (3-4 paragraphs)
4. Consider aspects of the organization's structure (such as adding an oversight function) and culture as well as supporting policies and procedures (5 paragraphs).