Problem:
Integrating the background concepts of TQM, quality assurance, statistical control, and/or continuous improvement and demonstrates their appropriateness for a service or manufacturing process within Wal-mart.
1) How control charts might be used to monitor a process.
2) How to possibly improve quality at specific levels from doing research on your organization.
3) Any specific quality measures that your organization uses to compare itself against its competitors. What do these measures mean?
Please include any reference material used.