1. In what ways are the trait and behavior approaches to leadership similar? How does Fiedler's contingency model differ from both?
2. What are the sources of organizational conflict? What are the main conflict resolution strategies?
3. What is organizational learning, and how does it relate to decision making?
4. How have advances in technology in the last 15 years changed the ways that people communicate in an organization? Describe two valuable uses of information technology in organizations.