Part A -
Supply-Chain Management and Inventory Strategies
The Gartner Group has identified Amazon as one of the top leaders in supply-chain management. Use the ITT Tech Virtual Library and the Internet to research about Amazon and write a paper addressing the following question: Why is Amazon a leader in supply-chain management? Some of the criteria or performance measures that you should touch upon while addressing this question include product production, inventory management, operations strategy, logistics, supply planning and sourcing, planning, and service.
Part B-
Assume that you are the vice president (VP) of a utility company. Your company has been struggling with productivity in answering customer calls. You have decided that the best approach to address the issue is to outsource the call center operations.
In context of the presented situation, research the ITT Tech Virtual Library and the Internet and write a paper addressing the following:
Identify the key criteria for rating prospective call center vendors.
Identify at least two current call center vendors.
Review the services offered by the call center vendors you identified and determine if they meet the key criteria you identified. Relate each of their offerings to your key criteria.