1. If you are like me, at some point in time you have probably been chastised by a friend, co-worker, or family member about not listening well. Discuss substantively what some of the barriers are to good listening and why listening is important.
2. In a recent training, they told us to phrase criticism or suggestions for change in a positive light. Why is it important to take the time to craft messages positively rather than being blunt and just saying it like it is? Discuss substantively.