Question 1:
Explain the importance of effective human resource management within the hospitality and tourism industry. How would you distinguish between personnel management and human resource management?
Question 2:
Describe and discuss using relevant industry instances, the benefits and demerits of internal and external recruiting.
Question 3:
Determine and explain the phases of training cycle.
Question 4:
Describe why a hospitality organisation has the duty of ensuring a safe and healthy working environment for its employees and how the HR Management assists in ensuring this.
Question 5:
Give your own reasons to explain the generally high levels of staff turnover in the hospitality industry. What are the costs involved? What actions would you recommend be taken to aid diminish the level of staff turnover?