1. Identify three service organizations you see in outdoor, television, or magazine advertising. What symbols are used to represent their services? What message do the symbols convey to potential customers?
2. Visit a retail store in your area, and ask the manager what products he or she has had to discontinue in the recent past. Find out what factors influenced the decision to delete the product and who was involved in the decision. Ask the manager to identify any products that should be but have not been deleted, and try to ascertain the reason.