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Identify the front-room and back-room services for the

Identify the front-room and back-room services for the following organizations. Could these services be improved by increasing or decreasing the degree of customer contact? By separating low- and high-contact services?

Hospital
Trucking firm
Grocery store
Appliance repair firm

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Operation Management: Identify the front-room and back-room services for the

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Operation Management: Identify the front-room and back-room services for the

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