Problem 1: Identify the different reasons people communicate.
Problem 2: Explain how communication affects relationships in the work setting.
Problem 3: Explain ways to manage challenging situations.
Problem 4: Describe the factors to consider when promoting effective communication.
Problem 5: Explain how people from different backgrounds may use and/or interpret communication methods in different ways.
Problem 6: Identify barriers to effective communication.
Problem 7: Explain how to use communication skills to manage complex, sensitive, abusive or challenging situations and behaviors.
Problem 8: Explain how to access extra support or services to enable individuals to communicate effectively.
Problem 9: Explain the purposes and principles of independent advocacy.
Problem 10: Explain when to involve an advocate and how to access advocacy services.
Problem 11: Explain the meaning of the term 'confidentiality'.
Problem 12: Describe the potential tension between maintaining an individual's confidentiality and disclosing concerns.