Problem 1: XYZ Title Insurance Ltd. wants to evaluate its labor and multifactor productivity with a new title-search system. The company has a staff of 4, each working 8 h/day (for a payroll cost of $640/day) and overhead expenses of $400/day. XYZ processes and closes on 8 titles/day. The new title-search system will allow processing of 14 titles/day. Although the staff, their work hours, and pay are the same, the overhead expenses are now $800/day. Compute single-factor and multifactor gains in productivity. Deduce conclusions on percent increase or decrease of productivity.
Problem 2: Identify competitive priorities used in operations strategy. Explain how a consistent pattern of decisions can develop organizational capabilities.