Question: Identify at least four well-defined KPIs that could be used by the general manager at a large, fullservice health club to track the current state of operations, including availability of trainers; status of workout equipment; condition of indoor and outdoor swimming pools; use of the spa and salon; utilization of the basketball, handball, and tennis courts; and condition of the showers and locker rooms. Sketch what a dashboard displaying those KPIs might look like.