Discussion: "Service Failure"
• Describe leadership and management practices that can enhance an employee's service when the employee is fixing a service failure. Provide an example with your answer.
• Most service failures can be fixed. Identify a service failure in any type of hospitality organization that may not be able to be fixed. Determine what the organization would do in this situation.
The response should include a reference list. Double-space, using Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.