1. Consider the Amazon order fulfillment process (e.g., delivery to a customer of a book ordered over the Internet). Identify five key steps and at least one decision point in that process.
2. Identify a business that you think has a unique operating model. Write a 2 page essay describing the company. What makes their operating model so unique?
3. How organisational and HR strategies are shaped by and developed in response to internal and external environmental factors