Human Resource Enterprises
This Discussion posting should come to around 200-300 words.
Consider the following statement: the HR function is 100% an "information product." Apply the 'marketspace' framework, content (knowledge/information), context (environment), and infrastructure (delivery mechanism) to the HR function. Remember that these three elements combine to present a value proposition to the customer (so don't forget the value proposition, nor the customer).
Are there any insights/lessons to be gained from the Britannica experience that can be applied to the specific HR functions?