Discussion Post: Mediocre Service
A businesswomen travels to Canada and forgot to turn international roaming on her phone. There was a call home and several business calls that lasted approximately 40 minutes. When the businesswoman returned home a phone bill was received in the amount of $10,000. The businesswoman was stunned. Upon calling customer service, the businesswoman was told about the roaming policy. How would you make this customer service situation more effective?
The response should include a reference list. Using one-inch margins, Times New Roman 12 pnt font, double-space and APA style of writing and citations.