Discussion Post: Workplace Evaluation and Testing
In the world of learning and performance, evaluation is the act of passing judgment on the value of a problem and its proposed solutions. Measurement is the act of gathering data and then using what is found out as a basis for decisions as to the worth of a problem and the value of a solution. Measures are the attributes that the people doing the evaluation pay attention to when making a judgment, such as customer service, timeliness, security, return on investment, and so on. Metrics are units of measurement such as how frequently a behavior occurs, how long before a behavior appears in seconds or hours, how many checks or levels of approval there are, and how much money is gained in hundreds or thousands of dollars. For example, if a client wants to measure customer service, the metric might be how frequently people exhibit the previously determined desired behaviors. If the measure is time, the metric may be years, days, or milliseconds, depending on the circumstances. Taken together measures and metrics are what people accept as evidence that there is a problem and that circumstances improved after a solution was imposed.
Textbook: Mosele, J. & Dessinger, J. (2009). Handbook of Improving Performance in the Workplace. (Volume 3). Pfeiffer-Wiley
Task
You learned about evaluation and testing. Some might feel that testing does not have a place in the organization while others feel it is critical to the success of an organization.
a) In a debate-like format, take a stance on organizational testing strategies.
b) How you feel about their need within the workplace.
c) Be sure to summarize the use of testing within your current work environment.
The response must include a reference list. One-inch margins, double-space, Using Times New Roman 12 pnt font and APA style of writing and citations.