Discussion Post: Conflict in a Multinational Organization
Culture, ethics, and compliance are critical parts of today's management and leadership practices. Maintaining a strict code of conduct and compliance polices can go a long way in helping to prevent conflict between international organizations and their employees. However, sometimes an employee's customs and culture can create unintentional conflict between departments and organizations.
Below you will find two different scenarios that involve conflicts within a multinational organization. Choosing one scenario, discuss how the conflict might be resolved, and assess the role of the manager or leader in resolving the international conflicts.
Scenario I
You are the department manager for a team that is located within the United States and Japan. Your team members work together on several different projects, and they often provide product demonstrations for various clients. Today, you have decided to sit in on a product demonstration led by June, a young female employee from the United States, and Haru, a middle-aged male employee from Japan. During the demonstration, you notice there seems to be a conflict between Haru and June, which is affecting the demonstration. June is trying to discuss her experience with the product and answer questions raised by the client. However, Haru seems to be upset by June's discussion, and he keeps interrupting her.
Scenario II
You are tasked with opening a new office located in Abuja, the capital of Nigeria. You meet with the local manager and are told that there is a problem. The building inspectors are running 3-6 months behind and your move-in date will be delayed until the office can be inspected. However, the manager suggest that the inspection could be expedited if the inspector was given a generous donation. When you protest, the manager explains that donations are the way business is done here. If you pay, you could move in, as scheduled around the first of the month. Otherwise, you will have to go back to the United States and plan to return in about six months, just to be safe.
Textbook: Cahn, D. D., & Abigail, R. A. (2014). Managing conflict through communication (5th ed.). Upper Saddle River, NJ: Pearson Education.
• Chapter 7 Interests, Rights, and Power -
YouTube Videos:
• "Managing Social Conflict"
• "The Clash of Worldview".
Homework:
Respond to at least two of your peers' postings in one or more of the following ways:
o Consider your peers' application of the Interests, Rights, and Power model. How well did they apply this model to help resolve the conflict? In what areas might this application be improved?
o What did you find unique or a surprise in your peer's post? How could you incorporate this into your organization or worldview to minimize future conflicts?
o What cultural factors or elements of world view in your peer's post would you consider intractable? How do you manage these differences in order to maintain productive relations?
Format your homework according to the following formatting requirements:
o The answer should be typed, using Times New Roman font (size 12), double spaced, with one-inch margins on all sides.
o The response also includes a cover page containing the title of the homework, the student's name, the course title, and the date. The cover page is not included in the required page length.
o Also include a reference page. The Citations and references must follow APA format. The reference page is not included in the required page length.
Attachment:- Respond-Wald.rar