Problem
Consider how you, as a VHA clinic leader, would address the Population Health Organizational Assessment (PHOA) results of your group's readiness to engage in a population health strategy. Because (like the average organization who had participated in the survey) your lowest scores were found to be in the areas of patient engagement and self-care for chronic conditions, your task is to prepare your group for learning and change in order to increase patient partnership and patient-centered care, especially in the areas of:
• Shared decision-making
• Health education and health literacy
• Health coaching and behavior change.