Problem
In Chapter 12 of the text - Managing & Using Information Systems: A Strategic Approach, we discuss the use of knowledge management in IT in business.
Using the lessons learned in Chapter 12 of the text and research about knowledge management, devise a process to retain the knowledge of your organizations' IT department. How would you retain the documentation and the IT personnel's knowledge about the different IT products and services so they can be kept, organized, and easily searched in the future?
The response should include a reference list. Double-space, using Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.