Problem
Quality tools are not those found in our toolbox at home, but assist in analysis of a potential issue or concern in a process.
A. Discuss what quality tool you think would be most efficient for analyzing a patient elopement from a Nursing Home. What measures would you use to drill down to the possible contributing factors?
B. Discuss the importance of benchmarking with other facilities/programs/plans and provide an example of how you can do this (remember the 1st discussion).
C. Discuss the importance of launching an effective quality action team.
D. How would you handle conflicts in a quality action team?
E. How would you recommend rewarding achievements of a quality action team?