Problem
Your operational department finds production defects at a rate of three defects per 1,000 lines of code. During a meeting with a supplier, you encounter another company of the same size as yours and in the same industry. This company's production defects are two per 1,000 lines of code. How does the other company's operations department perform? Is it better than your company's (answer how and why occurs)? How would the use of benchmarking help with production defects? Make sure the answer focuses on benchmarking quality metrics.