Problem
How to write a persuasive memo for A Collection Scandal at Sears Roebuck and Company with recommendation should address an internal issue related to the ethics, culture, and communication processes at Sears in light of the dunning of customers who were in bankruptcy. You are internal to the company and you write a persuasive memo to Arthur Martinez as your primary audience. In your memo, convince him to accept your recommendation and communicate it to the Phoenix Team in the upcoming meeting.