Discuss the below:
When building positive relationships, affirming dignity and enhancing the organizational climate, the two most important words are "thank you"!
Review article: The Two Most Important Wordsby Robert A. Eckert
AND
Listen to the following Ted Talk:
Review video: Remember to say thank you
Response the below:
1. What are two specific points these presentations have in common?
2. Why does the use of thank you improve or detract from our emotional quotient?
3. What would you consider to be different between these two presentations about the same subject?
4. How would you use the information in these two presentations to improve your interactions with coworker?