Assignment: Team Leader's Challenge
You are the leader of a quality improvement team that has worked to redesign your organization's work processes. The team is composed of members from various parts of the organization. Although this project is important for the organization, the team members only spend part of their time working on the project. The team has met regularly for the past six months. The commitment and motivation levels of the participants have been highly variable. Some team members complain that their managers do not consider the work of the team to be important.
The team presented its proposed changes last week to management, and the response was mixed. Clearly, it will be easier for some sectors of the organization to adopt and implement the recommendations than others. The benefits of the proposed changes primarily help improve customer service, so it is difficult to measure the financial impact of the proposal. Your team has put in a lot of effort to develop this proposal, and you would like to see the members rewarded for their effort.
How should the team's performance be evaluated?
What is the best way for you (the team leader) to reward the team members?
How should the rewards be distributed?
The response should include a reference list. Double-space, using Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.