Discussion: Total Quality Management
i. What are the particular features of implementing TQM/business excellence in a large company in the IT sector?
ii. Evaluate the leadership, commitment and policy aspects of the approach used in Texas Instruments.
iii. How might the cascading vision statements approach be applied in an organization in the public service sector, such as higher education, health or armed forces?
The response should include a reference list. Double-space, using Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.