Assignment task:
Situation: A local reporter just published a story concerning the wedding venue at the Thunder Farm and Brewery: A Wedding Destroyed! The wedding of Jane and John Smith was celebrated in a hospital room, instead of at a wedding venue. Causing lifelong emotional turmoil for the couple on what should have been the happiest day of their lives. While the happy couple are happy that the groom's mother only suffered minor injuries, they lost thousands of dollars and the ability to celebrate their love with friends and family due to negligence and greed. The crisis could have been avoided with a minor renovation to the venue and the removal of the haystacks. While the DJ played the song that was meant to be their first dance, they watched in horror as the groom's mother, who is visually impaired, stumbled and fell. We ask, why in this day in age, are businesses unwilling to provide equal access for all.
As the IO you have been asked to prepare for conflict mediation between the CEO, the CEO's son, and the manager of the wedding venue, who the CEO has blamed and reprimanded for the incident. You know that the manger had previously recommended updates to The Yard that would have included using the haystacks as a backdrop but removing them for the perimeter of the outdoor venue, however the CEO's son (the photographer) liked the look, and the renovation was deemed unnecessary. Several employees have complained about the CEO son's overstepping his role and impacting their ability to do their jobs effectively. This situation has highlighted that situation and many of the managers are watching to see how the situation is handled. Cancellations have also impacted the other businesses within the organization. The manager of the wedding venue is a respected member of the community and could turn it around. Losing her is not an option.
Q1. Give a brief summary of the case study and outline recommend steps for conflict management based on the situation using a visual representation.
Q2. Explain how or whether the mediator's personal behavior style helps or hinders the formal mediation process and the recommended steps for resolution?