Problem
Reference: Management: A Practical Introduction, 10th Ed., Angelo Kinicki & Denise Breaux Soignet Book
Based off Chapter 11
An individual's Emotional Intelligence helps them emphasize with people from all walks of life, regulate mood and keep emotions from overwhelming their critical thinking ability. Having a sense of one's Emotional Intelligence (EI) is fundamental to successfully managing a diverse workforce.
Give a recent news story article that (in your opinion) exemplifies how leaders/managers have used their Emotional Intelligence successfully or unsuccessfully in management situations.