Problem 1: What is stigma? How is stigma related to social inequalities? Why is trailer living so stigmatizing?
Problem 2: How did black workers resist what they viewed as racist and classist expectations from whites? Were they successful in resisting? Why or why not? Why didn't the workers reject professionalism? What were the consequences of professionalism for the racial hierarchy at Kidworks?
Problem 3: What is symbolic entrapment? What does it feel like to be symbolically entrapped? How do individuals typically escape symbolic entrapment, according to previous research? Why don't the women in this study use the same strategies? How did other people contribute to the symbolic entrapment experienced by the women here?
Problem 4: What happened when customers stiffed the drivers? How did drivers manipulate customers to ensure they paid up? What did Goffman mean by "saving face?" What did drivers do to allow customers to save face? Did those driver tactics also elicit tips? Devising ways to ensure customers tip was a collective effort-how so? What role did the boss play in drivers' approaches to eliciting tips?