Problem
Dame Carolyn McCall and her executive team have transformed easy Jet from an unreliable discount carrier with poor customer service into one of the world's most successful airlines. The British CEO emphasizes that successful leaders need to have an inspiring vision, but also integrity, clear self-concept, and leadership motivation.
"Leaders need to be open and accessible, have a clear vision and the confidence to make decisions even if they're difficult ones," she advises. "You need to be comfortable with yourself to be confident."
The transformation of the airline involved brainstorming groups to create a new direction for the airline. She revised and realigned the compensation program to reward innovation, creativity and teamwork. She held town halls to update progress made by the organization towards their new shared vision. She created a safe organizational culture for creativity and failure to occur.
Dame McCall's leadership style was Transformational. Identify and explain how the four elements of Transformational leadership are demonstrated by Dame McCall.
Identify and discuss four expected outcomes as a result of Dame McCall's transformational leadership.