How effective is the communication between Pilar and Miguel in the first part of the "Listening Skills" video? Did this change in the second part of the video? How does this compare to the communication between Angela and Ralph during the first and second meetings in the "Virtual Workplace" video?
What is active listening? What types of noise prevented Miguel from listening actively in the first part of the video? How is his listening different in the second part of the video?
The textbook describes two main types of conflict. What type of conflict is occurring between Pilar and Miguel? How is this similar/different from that between Angela and Ralph? Explain your answer.
What direct and indirect conflict management approach are Pilar (in the "Listening Skills" video) and Ralph (in the "Virtual Workplace" video) using? Which of these managers is most effective, and why?
There are two types of negotiation: integrative and distributive. Which do you see occurring in each video? Define the criteria for effective negotiations and determine whether the final decision in each of these videos is effective or not.