Problem 1: Would the organization that you currently work for or one that you worked for in the past be a good candidate for consideration in receiving the Malcolm Baldrige National Quality Awards? Why or why not based on the five key areas?
- Product and process outcomes
- Customer outcomes
- Workforce outcomes
- Leadership and governance outcomes
- Financial and market outcomes
Problem 2: How does the MBNQA relate to organizational development and change?
Problem 3: Answer the following questions to facilitate discussion with your classmates:
- Select a recent MBNQA recipient winner whose selection made the biggest impression on you. Which organization was it?
- How was this award recipient able to get their organization and people to function better?
- Provide one specific example of items that you can transfer from the MBNQA recipients' best practices to your present organization or one you were associated with in the past. You may have to visit the award winner's organizational website to gather further information about the organization. Ensure the example is thoroughly explained.