Assignment
Dick is a relatively new supervisor who has been effective in leading his team. The productivity reports indicate he has been successful. However, some of the staff have come to you and complained that Dick's leadership style is often abrasive, and demanding, micromanages their work, and he has little patience with people. He is confrontational when people ask questions or make mistakes. When people ask questions or question procedures, he tends to get very defensive. At least one good performer has asked for a transfer.
This is not the Dick you know in your staff meetings.
Task
Read the Case Study Instructions. Please answer the following questions using the course materials, your research, and your experience or perceptions. Your response should be 300-500 words in length and be sure to attach a bibliography. Don't forget to submit your assignment.
A. How does Dick's boss determine what the actual issues are? Who does he discuss with and why?
B. What are the potential conflict management strategies and responses for Dick's boss?
C. What strategies appear most appropriate and why?
D. What feedback tools does John's boss use to ensure he has solved the issues?