Problem:
1: How does affective conflict arise within teams?
2: How does cognitive conflict arise within teams?
3: How can affective conflict be managed within teams?
4: How can cognitive conflict be managed within teams?
Each of these research questions will be approached through the filters of action research, which are: (a) A problem-solving orientation; (b) a solution-generating orientation; (c) the use of creativity in problem-solving, (d) the relaxation of hierarchy in problem-solving, and (e) a hands-on orientation.