Case study 1
A novice nurse comes to you, the head nurse, to inform you of a sudden downturn in a patient's condition. She states, "I have to call the doctor, the patient looks so much worse, and the patient needs to be transferred to the intensive care unit now."
Questions
How would you demonstrate the conversation that this nurse needs to have with you as well as the physician?
This is a 48-year-old 3-day post-myocardial infarction patient. The patient was previously stable.
When calling the physician, follow the Situation, Background, Assessment, Recommendation (SBAR) process: How would you respond?
Case study 2
The nurse who was watching the patient for the novice nurse comes to you later and states that she thought the new nurse was completely incompetent and unsafe in this clinical situation.
How do you respond to the nurse?