Problem
A. How do evolutionary change and revolutionary change differ?
B. What is a business process, and why is reengineering a popular instrument of change today?
C. Why is restructuring sometimes necessary for reengineering to take place?
D. What are the main steps in action research?
E. What is organizational development, and what is its goal?
F. Find an example of a company that has recently gone through a major change. What type of change was it? Why did the organization make the change, and what does it hope to achieve from it?