Assignment: Lean Manufacturing & Total Quality Management
Length: 3 to 5 pages.
Overview:
Lean manufacturing's goal is to reduce costs while optimizing and improving performance through total participation of, not only management, but employees as well, and if they were successful. It is a combined effort with a goal of improving customer satisfaction and hopefully sustaining or improving profitability.
Total Quality Management (TQM) is the philosophy and system of tools which develop strategies which are both efficient and effective. Lean manufactuing is the forerunner of Total Quality Management.
Instructions:
Prepare a 3 to 5 pages paper illustrating how two different companies in two different industries utilized TQM programs and were they successful. Describe all steps undertaken and how it helped improve customer satistaction.
The following topics should be discussed:
i. Total Employee Involvement
ii. Inputs from Supplier and Customers
iii. Organization's Vision, Mission, and Goals
iv. Continuous Improvement
v. Performance Measures
Research two articles on the two different companies in different businesses and provide example on how their TQM system increased customer satisfaction.
Format your assignment according to the following formatting requirements:
i) The answer should be typed, using Times New Roman font (size 12), double spaced, with one-inch margins on all sides.
ii) The response also includes a cover page containing the title of the assignment, the student's name, the course title, and the date. The cover page is not included in the required page length.
iii) Also include a reference page. The Citations and references must follow APA format. The reference page is not included in the required page length.